Maximizing Customer Engagement Through Robust Loyalty Programs and Data-Driven Insights

Explore how Yum Brands leverages loyalty programs and data-driven insights to drive digital sales growth and enhance customer experience.

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Photo by Marshal Quast on Unsplash

Driving Digital Sales Growth

Yum Brands' commitment to maximizing customer engagement through robust loyalty programs and data-driven customer insights is evident in the significant growth of its digital sales. The company's digital sales soared by approximately 15% in fiscal 2024, with digital channels contributing to over 50% of the total sales mix. This impressive performance underscores the effectiveness of Yum's digital approach in meeting the evolving needs of its tech-savvy customers.

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