Photo by Nadya Spetnitskaya on Unsplash

Loyalty Programs Reshaping Customer Experience

The introduction of loyalty programs in the fast casual pizza industry has significantly impacted customer experience and retention. Brands like Blaze have embraced these programs to streamline the in-store experience for their guests. By allowing customers to link their cards to a rewards account, the need to scan receipts or remember passwords is eliminated, creating a more convenient and seamless process for patrons.