Restaurant Association Review Guidelines
Purpose of Our Review Guidelines
At Restaurant Association, our review guidelines exist to ensure all reviews and evaluations we publish are useful, fair, transparent, and trustworthy for restaurant owners, operators, and foodservice professionals. These guidelines help us deliver review content that supports informed decisions about products, services, tools, and solutions for restaurants.
How We Evaluate Products and Services
Restaurant Association evaluates each product or service with the interests of the restaurant community in mind. Our reviews are based on rigorous research, verified experiences, and clearly defined evaluation standards. We are committed to delivering objective, unbiased information that helps restaurateurs choose the right tools for their operations.
What We Do
We pursue a thorough and systematic review process that includes:
Objective Evaluation
We assess products and services according to predefined criteria relevant to restaurant operations, such as usability, features, performance, customer support, and value for money.
In-Depth Research
Our review team conducts detailed research from multiple reliable sources, including official product documentation, expert interviews, and verified user feedback.
First-Hand Testing
Where possible, Restaurant Association reviewers test products directly to understand real performance, usability, and limitations in a restaurant context.
Comparative Context
We compare products against industry alternatives to provide perspective on how each option performs relative to others in the market.
Regular Updates
As products evolve and new updates are released, we revise reviews to ensure they remain current and accurate.
Transparency
We disclose our review criteria and any affiliations that could be relevant to a reader's understanding of a review. Our goal is to be open about how and why we rate products the way we do.
What We Don't Do
To protect the integrity of our reviews, Restaurant Association adheres to strict policies:
No Paid Influence
We do not accept payment in exchange for positive reviews, higher placement, or preferential treatment. Reviews are based solely on merit according to our evaluation standards.
No Sponsored Rankings
Products or services are never ranked or rated higher because of sponsorship. Sponsorships or advertising do not influence review outcomes.
No Misrepresentation
We do not promote unverified claims or exaggerate product performance. All claims in our reviews are backed by evidence from research or hands-on experience.
Review Transparency and User Feedback
We value feedback from restaurant professionals who read and use our reviews. User feedback helps us refine our evaluations, highlight emerging issues, and address aspects that matter most to operators. Review comments and experiences from verified users are considered where applicable and may be referenced in future updates.
Using Reviews Responsibly
The reviews and ratings published on Restaurant Association are intended to inform your decision-making when selecting tools, technology, and services for restaurant operations. While we aim to be as accurate and helpful as possible, we recommend operators consider multiple sources, conduct trials where possible, and match product capabilities to their specific operational goals.
Contact and Support
If you have questions about our review methodology or believe something in a review should be updated, corrected, or clarified, we encourage you to contact us. Your input helps us maintain a high standard of quality, accuracy, and trust.
support@restaurantassociation.comWhy This Matters for Restaurants
Reliable review content supports restaurants in selecting the right point of sale systems, kitchen management tools, reservation platforms, marketing services, and other solutions that directly affect operations, guest experience, and profitability. Clear, transparent review standards help restaurant professionals make smarter, evidence-based choices that save time, reduce risk, and improve outcomes.