news

Red Lobster deploys SoundHound’s AI phone ordering across approximately 545 locations to answer every call, accelerate accuracy, and route orders directly to POS with a human fallback.

On "October 2, 2025," Cracker Barrel streamlined leadership to tighten food quality and guest experience, elevating field execution, unifying store operations, and aligning menu, retail, and supply chain ahead of a crucial holiday test.

Photo by 0xk on Unsplash

Under new CEO Brad Hill, P.F. Chang’s launches clearly priced Lunch and Dinner Specials—bundled and customizable—to rekindle visits as value traffic rises and overall foodservice traffic dips.

Photo by Athar Khan on Unsplash

Starbucks accelerates its 'Back to Starbucks' turnaround, closing roughly 400 stores in the next few days, cutting 900 non‑retail roles, and taking a $1B restructuring charge.

Photo by Igor Rodrigues on Unsplash

Moe’s Southwest Grill anchors a gentle, under-$10 promise—junior burrito, queso, drink, and signature chips—backed by a national game‑show promotion and a clear stance on pricing clarity.

Portillo’s installs interim CEO Michael A. Miles Jr., slows expansion to smaller formats, and embraces activist-influenced oversight after Texas underperformance and lowered 2025 guidance.

EG America sets a clear timeline to open Krispy Krunchy Chicken inside five Cumberland Farms stores across Florida’s Panhandle by the end of 2025, anchoring a broader foodservice reset with leadership changes, digital ordering, and rebranding investments.

Taco Bell aligns brand, marketing, digital, legal, and international teams under a unified structure to export U.S.-proven innovation, value, and loyalty playbooks while targeting a tripling of its international store base.

A post-Groff enforcement shift puts restaurant scheduling under the microscope. P.F. Chang’s $80,000 settlement highlights how interview-stage responses to Sunday-off requests can trigger Title VII liability.

A logo change on August 19 spiraled into a culture-war storm, an investor campaign, and an 8% traffic slide. Cracker Barrel reverts to heritage, tempers 2026 guidance, and braces for a governance fight.