Optimizing Restaurant Operations and Enhancing Customer Experience at Portillo’s
Explore how Portillo’s is prioritizing world-class operations, digital engagement, and employee well-being to enhance its dining experience and drive growth.
Photo by Ismael Ezequiel on Unsplash
Running World-Class Operations
Portillo’s is revolutionizing its operational approach to enhance guest experience and drive sales. By focusing on drive-thru throughput, the fast-casual chain aims to streamline processes and prioritize speed and efficiency. CEO Michael Osanloo emphasizes the importance of simplifying success metrics, enabling General Managers to concentrate on delivering exceptional service. This shift resulted in a 15-second improvement in drive-thru speed year-to-date, showcasing the substantial progress towards operational excellence.
