Operations

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Four ambitious menu and channel bets—by Sweetgreen, Krispy Kreme, Portillo’s, and Denny’s—surged, then reversed as operational friction and thin margins surfaced within months.

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Brian Niccol’s “Back to Starbucks” plan leans on speed, simplicity, and a revived third place. Early results and industry parallels show a disciplined turnaround taking shape.

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Restaurants enter the seasonal sprint with dual on- and off-premise demand, tariff pressure, and staffing challenges. Data-backed tactics show how to capture group bookings, scale menus, and protect margins.

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A new traffic-adjusted framework from Intouch Insight and QSR Magazine reshapes drive-thru speed rankings, spotlights digital friction, and shows early AI gains with key tradeoffs.

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Explore the challenges facing Sweetgreen in achieving profitability and the impact of financial leadership in guiding the company through transformation.

Exploring how Noodles & Company is optimizing operations through strategic options and franchise growth amidst challenges.

Explore the impact of McDonald’s departure from the NRA on the minimum wage debate in the restaurant industry and the implications for QSR brands and tipping practices.

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Explore how Fat Brands is strategically expanding its operations, enhancing manufacturing capabilities, and maximizing digital sales to drive brand growth.

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Explore how Zipporah Allen's appointment as Chief Commercial Officer is poised to reshape Sweetgreen's brand positioning, menu development, and guest engagement strategies for revitalization.

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An in-depth look at how restaurant brands fared in the first half of 2025, exploring the factors contributing to success and challenges faced by industry leaders.