Chipotle Rewards on Repeat Relaunch
Chipotle reshapes loyalty with Rewards on Repeat, blending in-store promotions, staff incentives, and simpler redemption to boost traffic.
Apr 16, 2026
Chipotle reshapes loyalty with Rewards on Repeat, blending in-store promotions, staff incentives, and simpler redemption to boost traffic.
Apr 16, 2026
Photo by Salah Ait Mokhtar on Unsplash
A refined look at Papa Murphy’s strategy as MTY guides a cautious turnaround amid a crowded pizza landscape—digital play, local marketing, and a new Detroit-style offering.
Apr 16, 2026
Photo by Sergio Mena Ferreira on Unsplash
Mo’ Bettahs leaves Kansas City as it pivots to a PE-backed national expansion to Phoenix, Indianapolis, and Minneapolis.
Apr 16, 2026
Photo by Kate Trysh on Unsplash
Applebee’s O-M-Cheese Burger fuses spectacle with value, driving social buzz and foot traffic—a signal for the skillet-cheese moment in casual dining.
Apr 16, 2026
Photo by Diego Mattevi on Unsplash
GoTo Foods taps Misra and Lambert to harmonize digital momentum with disciplined development across seven brands, aiming for stronger guest experiences and franchisee economics.
Apr 16, 2026
Bojangles launches Bo’s Chicken Rippers in an eight-week pilot, turning bites into a hands-on, sauce-forward experience with interactive, tear-apart slabs.
Apr 16, 2026
Photo by Jim Sosengphet on Unsplash
Popeyes teams with One Piece for a limited menu and merch drop, blending bold flavors with anime fandom to boost traffic and loyalty.
Apr 16, 2026
Photo by dedy kurniawan on Unsplash
A close look at Jersey Mike’s rapid expansion, leadership shift, and international push under Blackstone’s ownership.
Apr 16, 2026
Photo by Roberto Catarinicchia on Unsplash
CAVA launches Glazed Salmon with pomegranate glaze from Just Date, pairing seafood with chef-curated bowls and a new loyalty push to broaden Mediterranean flavors.
Apr 15, 2026
Photo by Carol Highsmith's America on Unsplash
Chains fuse Korean, Mexican, and botanical flavors into familiar favorites. Discover the artistry, risks, and strategy behind this culinary renaissance.
Apr 15, 2026
Discover how Potbelly's digital transformation strategy is revolutionizing customer experiences through personalized online ordering and menu customization.

Potbelly's digital transformation focuses on delivering personalized experiences to its customers, creating a deeper level of engagement. By tailoring menus, offering relevant promotions, and providing real-time communications based on customer behavior and location, Potbelly is enhancing the overall customer journey.

With upgrades to its website and app, Potbelly is simplifying the ordering process for customers. Features like one-click ordering, quick add options, and streamlined navigation facilitate a seamless experience for users. The ability to customize orders easily and visualize all available options on a single page simplifies decision-making for customers.

Potbelly's digital strategy not only focuses on driving sales but also on fostering customer loyalty. By offering tap-friendly tools for order updates, repeat orders, and item removal, Potbelly ensures a user-friendly checkout process that encourages repeat business. These digital enhancements aim to make every interaction with the brand more intuitive and streamlined.