RaceTrac Names Jill Pemberton as New CFO
RaceTrac has appointed Jill Pemberton as chief financial officer, succeeding Karla Ahlert, who moves into the newly created role of chief administrative officer.
Aug 26, 2026
RaceTrac has appointed Jill Pemberton as chief financial officer, succeeding Karla Ahlert, who moves into the newly created role of chief administrative officer.
Aug 26, 2026
Learn practical ways to reduce labour costs through smarter scheduling, forecasting, productivity, cross-training, automation, overtime control, and performance monitoring strategies.
Aug 26, 2026
A restaurant P&L statement reveals sales, expenses, and profits, helping owners manage costs, improve margins, and plan finances more effectively.
Aug 26, 2026
A payroll advance policy helps restaurant owners define eligibility, limits, repayment, documentation, approval procedures, and compliance requirements for employee advances.
Aug 24, 2026
Blaze Pizza welcomes Tracy Stockard as Chief Marketing Officer, bringing decades of brand and franchise experience to drive strategic growth and guest engagement.
Aug 25, 2026
Levain Bakery appoints Lorna Sommerville and Taya Stenson as co-CEOs, blending operational and marketing expertise to power national expansion and innovation while staying rooted in its brand values.
Aug 25, 2026
Create a practical restaurant marketing plan by setting goals, targeting customers, choosing channels, budgeting wisely, scheduling campaigns, and measuring results.
Aug 24, 2026
Anna Faktorovich, a seasoned marketing executive, has been named Chief Marketing Officer at Scooter’s Coffee, bringing decades of multi-brand experience to fuel the franchise’s next growth stage.
Aug 25, 2026
Dave & Buster's refreshes its executive lineup with seasoned leaders in operations, marketing, tech, and finance - signaling a growth-driven future for restaurant operators to watch.
Aug 24, 2026
Wendy’s announces Tariq Hassan as Chief Marketing and Customer Growth Officer, charting a new course for brand and digital innovation. What restaurant owners can learn.
Aug 24, 2026
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Discover how focusing on food quality, service, atmosphere, and team collaboration can elevate guest experience in restaurants, with insights from Chili's and Maggiano's.
Photo by william f. santos
One of the critical aspects of enhancing guest experience in restaurants is to focus on food quality. Chili's and Maggiano's have recognized the significance of offering delicious and consistent dishes to satisfy their customers. By using fresh ingredients and maintaining high culinary standards, these restaurants have been able to attract and retain diners.
Photo by william f. santos
Exceptional service is a cornerstone of a positive dining experience. Both Chili's and Maggiano's prioritize training their staff to provide friendly and efficient service. By listening to customer feedback and empowering their teams, these restaurants create a welcoming and attentive atmosphere that keeps guests coming back.
Photo by william f. santos
The ambiance of a restaurant plays a significant role in shaping the overall dining experience. Maggiano's and Chili's understand this well, with efforts to create environments that feel inviting and comfortable. From interior design choices to background music selection, every detail contributes to the atmosphere that influences guest perception.
Photo by william f. santos
Menu innovation is crucial for restaurants to stay competitive and attract new customers. Maggiano's has experimented with new dishes and beverages to drive traffic, showcasing a commitment to evolving with changing consumer preferences. Despite facing challenges in sustaining momentum, such initiatives demonstrate a willingness to adapt and cater to evolving tastes.
Photo by william f. santos
Collaboration within restaurant teams is essential for delivering a seamless and exceptional guest experience. By encouraging open communication and valuing employee input, Chili's and Maggiano's foster a culture of innovation and continuous improvement. Listening to frontline staff allows for valuable insights that can lead to operational enhancements and guest satisfaction.