PizzaExpress to Bring Houston TX Hot Chicken to UK, Ireland
PizzaExpress will master franchise Houston TX Hot Chicken across the U.K. and Ireland, targeting 50 sites in three years with three openings in six months.
Jul 13, 2026
PizzaExpress will master franchise Houston TX Hot Chicken across the U.K. and Ireland, targeting 50 sites in three years with three openings in six months.
Jul 13, 2026
Wingstop posts 8.7% comp decline; leans on Club Wingstop loyalty, sports-heavy media, and smart kitchens to rebuild traffic. Investors eye July 29, 2026 results.
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Love & Honey Fried Chicken signs 20-unit Southeast Florida deal, halves wait times, and lifts AUV to $2M as it scales franchising beyond the Northeast.
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Wonder acquires Mighty Quinn’s BBQ, aligning ops and tech to scale via food halls and delivery, backed by funding as it readies Texas expansion and eyes a 2027–2028 IPO.
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Slim Chickens’ president and COO Christina Vaughan shares brand, prototype, and AI strategies ahead of her QSR Evolution session on September 10.
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Sensory-driven menu language boosts sales 27% and speeds decisions online and in-store. Data-backed tactics, examples, and pitfalls for operators.
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OpenTable’s new Gold Tables rewards six completed bookings with priority seating, Uber One perks, and data-driven loyalty benefits across 500+ venues.
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Kyle Wiborg leads a 10-unit drive-thru push as Rita’s Italian Ice opens its first DFW site and targets rapid expansion amid a growing frozen desserts market.
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Rich Screnci leads a turnaround for Mrs. Fields and TCBY under Pearl Street Equity, focusing on fieldwork, digital upgrades, and franchise growth.
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Facing turbulent pizza sector conditions, Papa Murphy's will shutter dozens of stores as MTY Food Group refines its U.S. portfolio. Find out what these closures mean for operators and the industry.
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Discover how focusing on food quality, service, atmosphere, and team collaboration can elevate guest experience in restaurants, with insights from Chili's and Maggiano's.
Photo by william f. santos
One of the critical aspects of enhancing guest experience in restaurants is to focus on food quality. Chili's and Maggiano's have recognized the significance of offering delicious and consistent dishes to satisfy their customers. By using fresh ingredients and maintaining high culinary standards, these restaurants have been able to attract and retain diners.
Photo by william f. santos
Exceptional service is a cornerstone of a positive dining experience. Both Chili's and Maggiano's prioritize training their staff to provide friendly and efficient service. By listening to customer feedback and empowering their teams, these restaurants create a welcoming and attentive atmosphere that keeps guests coming back.
Photo by william f. santos
The ambiance of a restaurant plays a significant role in shaping the overall dining experience. Maggiano's and Chili's understand this well, with efforts to create environments that feel inviting and comfortable. From interior design choices to background music selection, every detail contributes to the atmosphere that influences guest perception.
Photo by william f. santos
Menu innovation is crucial for restaurants to stay competitive and attract new customers. Maggiano's has experimented with new dishes and beverages to drive traffic, showcasing a commitment to evolving with changing consumer preferences. Despite facing challenges in sustaining momentum, such initiatives demonstrate a willingness to adapt and cater to evolving tastes.
Photo by william f. santos
Collaboration within restaurant teams is essential for delivering a seamless and exceptional guest experience. By encouraging open communication and valuing employee input, Chili's and Maggiano's foster a culture of innovation and continuous improvement. Listening to frontline staff allows for valuable insights that can lead to operational enhancements and guest satisfaction.