Revolutionizing Service with Gracious Hospitality

BJ’s Restaurants Inc. has initiated an enhanced service model dubbed 'Gracious Hospitality' to optimize the dining experience for guests and enhance operational efficiency. By balancing server-to-table ratios, incorporating food runners, and expediter positions, the brand aims to improve order processing times and elevate guest satisfaction. This strategic shift not only accelerates service but also allows managers to focus on ensuring operational excellence, leading to increased table turnover and ultimately driving top-line sales.