Thomas Keller Group Settles EEOC Case for $2 Million
Thomas Keller Restaurant Group will pay $2M to settle an EEOC harassment and retaliation case tied to Bouchon Las Vegas, closing a long-running action from 2018.
Jul 19, 2026
Thomas Keller Restaurant Group will pay $2M to settle an EEOC harassment and retaliation case tied to Bouchon Las Vegas, closing a long-running action from 2018.
Jul 19, 2026
Fresh Kitchen names Bill Knopf and Matt Livingston to lead operations and development as the clean-label bowl brand targets growth beyond 100 locations.
Jul 18, 2026
Hardee’s franchisee Superior Star filed Chapter 11 after a 2023 deal revealed unpaid taxes, costly repairs, and lease burdens; plans to reject leases and refocus.
Jul 18, 2026
Cinnabon posted a net gain of 308 U.S. units in 2025 and launched Seattle’s Best Coffee in 2026 to boost beverage mix, margins, and franchise-driven expansion.
Jul 18, 2026
Craveworthy taps master franchisee Unisan Bowls to launch Genghis Grill and Dirty Dough in India, targeting Hyderabad first amid tight U.S. financing.
Jul 17, 2026
Buffalo Wild Wings launches Poppin’ Ranch, a 99-cent popping-candy ranch add-on, designed to spark sensory buzz and impulse trials ahead of Wing Day.
Jul 17, 2026
Wonder closed a $650M Series D at a $9B valuation to expand locations and invest in robotics, AI, and delivery tech, accelerating its automation-first restaurant model.
Jul 17, 2026
Understand sports bar startup expenses, including location, construction, kitchen equipment, televisions, licenses, insurance, staffing, supplies, and cash reserves for operations.
Jul 16, 2026
Learn how to increase restaurant sales during the World Cup final through smarter planning, staffing, promotions, inventory, menus, and operations.
Jul 16, 2026
Mother-daughter duo Ciara Boyce and Tracey Pidge bring Hotworx to Wasilla, the first of four Alaska studios, extending a fast-growing 800+ location brand.
Jul 16, 2026
Explore how Dave & Buster’s is revamping its operations to improve customer experience and business outcomes.
Photo by Jim
Following a period of declining same-store sales, Dave & Buster's is undergoing a strategic transformation to address customer experience challenges. The departure of former CEO Chris Morris marked the beginning of a new chapter focused on enhancing operational efficiency and elevating guest satisfaction.
Photo by Jim
To enhance the overall guest experience, Dave & Buster’s is reevaluating its restaurant remodel strategy. By adopting a more methodical approach to refreshing store locations, the company aims to achieve a balance between improving aesthetics and optimizing financial investments. This revised remodeling program seeks to achieve higher returns on investment and drive substantial growth in same-store sales.
Photo by Jim
CEO Sheehan’s emphasis on a measured approach to the remodeling program highlights the company's commitment to balancing customer-centric initiatives with financial sustainability. By leveraging data-driven insights, Dave & Buster’s aims to brighten locations and enhance front-of-store experiences while optimizing costs. This strategic alignment is crucial for long-term business success.
In addition to physical renovations, Dave & Buster’s is exploring innovative ways to enhance the gaming experience for its customers. Testing different approaches to extend game playtime while maintaining profitability demonstrates the company's dedication to delivering unique and engaging experiences. By considering options like game and lunch combos, Dave & Buster’s aims to attract customers during traditionally slow periods and differentiate itself in the competitive market.
Photo by Jim
The shift towards a more customer-centric approach, as seen through the remodeling and gaming experience improvements, reflects Dave & Buster’s responsiveness to changing market dynamics. By aligning operational strategies with evolving consumer preferences, the brand positions itself for sustained growth and competitiveness in the leisure and entertainment industry.