Restaurant Technology Trends in 2026
Explore restaurant technology trends in 2026, including AI, automation, digital ordering, workforce tools, connected kitchens, personalization, and profitability strategies today.
Aug 28, 2026
Explore restaurant technology trends in 2026, including AI, automation, digital ordering, workforce tools, connected kitchens, personalization, and profitability strategies today.
Aug 28, 2026
Understand how to evaluate a Kiosk system using key criteria including features, POS integration, hardware, pricing, customer experience, and support.
Aug 31, 2026
Learn how to calculate restaurant cost of goods using inventory, purchases, COGS percentage, variance reviews, and regular tracking for profitability.
Aug 31, 2026
Learn the startup costs of opening an ice cream shop, including rent, equipment, renovations, permits, inventory, labor, marketing, and reserves.
Aug 28, 2026
Learn practical ways to reduce labour costs through smarter scheduling, forecasting, productivity, cross-training, automation, overtime control, and performance monitoring strategies.
Aug 26, 2026
RaceTrac has appointed Jill Pemberton as chief financial officer, succeeding Karla Ahlert, who moves into the newly created role of chief administrative officer.
Aug 26, 2026
A restaurant P&L statement reveals sales, expenses, and profits, helping owners manage costs, improve margins, and plan finances more effectively.
Aug 26, 2026
Create a practical restaurant marketing plan by setting goals, targeting customers, choosing channels, budgeting wisely, scheduling campaigns, and measuring results.
Aug 24, 2026
Levain Bakery appoints Lorna Sommerville and Taya Stenson as co-CEOs, blending operational and marketing expertise to power national expansion and innovation while staying rooted in its brand values.
Aug 25, 2026
Blaze Pizza welcomes Tracy Stockard as Chief Marketing Officer, bringing decades of brand and franchise experience to drive strategic growth and guest engagement.
Aug 25, 2026
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Explore how prioritizing employee experience can significantly enhance customer satisfaction in restaurant operations. Learn from industry expert Danny Meyer's insights on creating a positive work culture.
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Danny Meyer's 'virtuous cycle of enlightened hospitality' emphasizes the critical connection between employee experience and customer satisfaction in restaurant operations. According to Meyer, placing employees at the forefront leads to better customer experiences. When employees are content and fulfilled in their roles, they are more likely to deliver exceptional service and interact positively with customers. This correlation highlights the significance of addressing internal dynamics to enhance external outcomes.
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Meyer stresses the importance of cultivating strong restaurant teams where members learn from, respect, and trust one another. When employees are engaged, motivated, and supported by their colleagues, they are empowered to bring their best selves to work consistently. This team synergy not only elevates employee morale but also directly influences the quality of customer interactions. Customers can perceive the authenticity and positivity in team dynamics, leading to enhanced overall experiences.
In addition to fostering teamwork, monetary rewards and promotions play a crucial role in employee satisfaction. Meyer advocates for fair compensations as a way to demonstrate care and appreciation for employees. However, he also highlights the importance of aligning company culture with employee well-being. A positive work culture, characterized by accountability, trust, and camaraderie, lays the foundation for sustained employee happiness and, consequently, improved customer satisfaction.
While executives may not directly control day-to-day employee experiences, they hold significant influence over shaping the organizational culture. Leaders can create an environment that encourages teamwork, accountability, and a shared sense of purpose. By emphasizing a common language and common goals, executives can instill a sense of belonging among employees. This sense of belonging fosters a cohesive work environment where employees and customers alike feel valued and connected.
Meyer warns against fostering a cult-like atmosphere in the workplace and instead promotes diversity within unity. Union Square Hospitality Group's hiring practices reflect this ethos by valuing individuals with varied backgrounds and perspectives who share a commitment to hospitality. Embracing diversity while upholding a common dedication to exceptional service fosters an inclusive environment that enriches both employee experiences and customer relationships.