Pei Wei Wins Best Fast-Casual Chain Award
Pei Wei Asian Kitchen named Best Fast-Casual Chain in Reviewed 2026 Awards, reflecting shift from price competition to quality and transparency.
Sep 11, 2026
Pei Wei Asian Kitchen named Best Fast-Casual Chain in Reviewed 2026 Awards, reflecting shift from price competition to quality and transparency.
Sep 11, 2026
O'Charley's shuttered all corporate restaurants nationwide on September 9, 2026, ending its 55-year legacy as a casual-dining regional powerhouse.
Sep 11, 2026
Authentic Restaurant Brands lands $325M investment from Trimontium to fuel disciplined regional expansion across five established restaurant concepts.
Sep 11, 2026
Walmart expands restaurant delivery beyond Subway and Dunkin', taking on DoorDash, Uber Eats, and Grubhub with Papa Johns nationwide rollout.
Sep 11, 2026
Complete NFL season restaurant checklist covering licensing, AV setup, menu prep, inventory, staffing, and marketing before kickoff arrives.
Sep 11, 2026
California shifts to public enforcement strategy against Dickey's for deceptive franchise disclosures, signaling stricter state-level franchise oversight.
Sep 10, 2026
Paul Brown temporarily steps away from Inspire Brands as Scott Murphy assumes interim CEO role during confidential IPO filing process targeting late 2026.
Sep 10, 2026
Prepare your restaurant for NFL season with smart menu planning, staffing, marketing, technology, and atmosphere strategies that boost season-long revenue.
Sep 9, 2026
Learn how to reduce food waste in restaurants through smarter purchasing, storage, preparation, and service strategies that cut costs.
Sep 9, 2026
Swig signs franchise agreement for 11 South Denver locations, marking Colorado entry and validating its national expansion strategy.
Sep 8, 2026
Unlock Exclusive Access To Webinars, Events, And The Latest News For Free!
Explore how QSRs can improve customer satisfaction through fast service, employee training, and loyalty programs.
Photo by Minh Đức
Photo by Minh Đức
Customer experience in Quick-Service Restaurants (QSRs) is heavily dependent on providing immediate gratification to customers. Any delays or obstacles in the ordering process can lead to dissatisfaction. Isabelle Zdatny from Qualtrics XM Institute emphasizes the importance of prioritizing fast service to meet customer expectations and build loyalty.
Photo by Minh Đức
While simplified interfaces can streamline the kiosk ordering process, the presence of well-trained staff is crucial to address any issues that may arise. Employees play a significant role in ensuring fast and convenient experiences for customers. Their assistance can make a difference in resolving problems promptly and maintaining satisfaction levels.
Enhancing the counter and drive-thru experiences involves a combination of employee training and technology integration. Rather than replacing human interaction, technology should complement the staff's efforts to provide efficient service. Better training equips employees to handle orders swiftly and handle customer inquiries effectively.
Photo by Minh Đức
Loyalty programs, although not direct trip builders, play a crucial role in enhancing overall customer experience. By collecting data on customer preferences and purchase patterns, restaurants can tailor their services to match individual needs. Understanding customer behavior through loyalty programs enables businesses to deliver personalized experiences that foster customer loyalty.
Photo by Minh Đức
One exemplary company leveraging loyalty programs to strengthen customer relationships is Cava. Viewing loyalty as a means to integrate customers into its ecosystem, Cava focuses on the human element to ensure diners keep returning. Brett Schulman, the CEO, highlights the importance of a great team in delivering exceptional guest experiences, emphasizing workplace culture and long-term development.