The Safe Lane for QSRs
A thoughtful look at how fast-service restaurants are embedding safety into infrastructure through cameras, lighting, guards, and real-time communications.
Apr 17, 2026
A thoughtful look at how fast-service restaurants are embedding safety into infrastructure through cameras, lighting, guards, and real-time communications.
Apr 17, 2026
Four leaders map growth through core offerings, culture, and authentic marketing, outlining Swig, L&L Hawaiian Barbecue, Firebirds, and El Pollo Loco.
Apr 17, 2026
McDonald’s Collector’s Meal blends collectible cups, AR experiences, and live events to rekindle brand bonds across generations.
Apr 17, 2026
Photo by Nick Karvounis on Unsplash
A refined look at how menus revive favorites and push new textures across brands this season.
Apr 17, 2026
Photo by Tima Bogun on Unsplash
A warm, expert narrative on Erin Chamberlin’s COO appointment and what it means for Topgolf’s hospitality-led growth.
Apr 17, 2026
A look at 2026 restaurant liability insurance: digital speed, agent-guided depth, and marketplace breadth shaping protection for kitchens big and small.
Apr 17, 2026
Photo by Clay Banks on Unsplash
A close look at how tracking attire stabilizes restaurant operations, from ownership to audits and tech-enabled workflows.
Apr 17, 2026
Photo by Jeswin Thomas on Unsplash
Pancheros teams with Mex Midwest for a three-unit Midwest push, anchored in community partnerships and a digital-first approach.
Apr 17, 2026
A clear host training process helps restaurants manage greetings, waitlists, reservations, seating decisions, and guest communication more consistently.
Apr 15, 2026
This guide outlines restaurant marketing ideas that help operators attract nearby customers, convert demand faster, and strengthen long-term retention.
Apr 16, 2026
Explore how Old School Bagel transformed from a local favorite to a successful franchise, revolutionizing the bagel industry.

Old School Bagel's success story begins with Danny Cowan's innovative approach to bagel-making, introducing the New York-style boiling method to Middle America. By boiling the bagels for 60 seconds before baking, Cowan achieved a perfect balance of a crispy exterior and a soft interior, setting the brand apart from traditional bagel-making techniques in the region.

One of the key factors that propelled Old School Bagel to fame was its dedication to building strong relationships with its customers. The founders prioritized creating a welcoming atmosphere where guests felt like part of a family. They personalized service by memorizing customer names and preferences, fostering a 'Cheers' atmosphere where everyone felt at home.

Old School Bagel's menu innovation didn't stop at traditional bagel options. By offering a diverse range of breakfast and lunch items, the brand captured a wide audience throughout the day. From classic breakfast sandwiches to unique lunch creations like the Old Smokey, Cuban, or Turkey Avocado, Old School Bagel catered to different tastes, enticing customers to return for more.

After years of steady growth, Old School Bagel underwent a significant transformation, doubling in unit size and implementing a new loyalty program to enhance customer engagement. The brand's emphasis on consistency and technology upgrades further solidified its position in the market, allowing for a seamless experience across all locations.
Recognizing the potential for expansion beyond Oklahoma City, Joey Conerly spearheaded the franchise program for Old School Bagel. By leveraging his franchising expertise, Conerly meticulously designed a scalable model, catering to single and multi-unit franchisees who shared the brand's passion for community and service. This strategic move paved the way for Old School Bagel to introduce its concept to a wider audience.
Despite widespread interest, Old School Bagel prioritized a measured approach to expansion, concentrating on neighboring states to ensure operational efficiency and support for franchisees. By awarding franchises in strategic locations and refining its corporate operations, the brand aimed to maintain quality and profitability as it embarked on its franchising journey.