True Food Kitchen Files Bankruptcy, Closes 12 Sites
True Food Kitchen filed for Chapter 11 bankruptcy, closing 12 locations and shrinking to 34 restaurants across 14 states amid $42.1 million in debt.
Oct 5, 2026
True Food Kitchen filed for Chapter 11 bankruptcy, closing 12 locations and shrinking to 34 restaurants across 14 states amid $42.1 million in debt.
Oct 5, 2026
Snooze Eatery names industry veteran Amy Hom as COO, starting Sept. 28, to strengthen hospitality and operations ahead of its next growth phase.
Oct 5, 2026
Restaurants can control operating costs by tracking food, labor, rent, utilities, technology, marketing, and other expenses against sales.
Oct 5, 2026
Opening a second restaurant location requires readiness, clear goals, financial planning, funding, smart strategy, standardized operations, strong teams, and careful launch monitoring for sustainable growth.
Sep 30, 2026
Evaluate restaurant industry performance in Q3 2026 through key trends affecting restaurant sales, traffic, consumer spending, labor, costs, and technology.
Oct 2, 2026
Improve restaurant visibility with local SEO by optimizing Google Business Profile, targeting local keywords, managing reviews, and maintaining accurate online information.
Oct 5, 2026
Understand tip pooling rules, employee eligibility, distribution methods, compliance requirements, recordkeeping practices, and policies restaurant owners need for proper tip management.
Oct 2, 2026
Whit's Frozen Custard hires industry veteran Amos Durbin as COO to guide franchise expansion, drawing on two decades of restaurant leadership experience.
Oct 2, 2026
FAT Brands' $1B acquisition empire fell into bankruptcy and sold for $965M, re-emerging as OHG Brands with 1,700 restaurants.
Oct 1, 2026
CAVA names John Ludeke, former Dr. Squatch Chief Brand Officer, as its new CMO to drive national growth and guest loyalty.
Oct 1, 2026
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Explore how QSRs can improve customer satisfaction through fast service, employee training, and loyalty programs.
Photo by Minh Đức
Customer experience in Quick-Service Restaurants (QSRs) is heavily dependent on providing immediate gratification to customers. Any delays or obstacles in the ordering process can lead to dissatisfaction. Isabelle Zdatny from Qualtrics XM Institute emphasizes the importance of prioritizing fast service to meet customer expectations and build loyalty.
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While simplified interfaces can streamline the kiosk ordering process, the presence of well-trained staff is crucial to address any issues that may arise. Employees play a significant role in ensuring fast and convenient experiences for customers. Their assistance can make a difference in resolving problems promptly and maintaining satisfaction levels.
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Enhancing the counter and drive-thru experiences involves a combination of employee training and technology integration. Rather than replacing human interaction, technology should complement the staff's efforts to provide efficient service. Better training equips employees to handle orders swiftly and handle customer inquiries effectively.
Loyalty programs, although not direct trip builders, play a crucial role in enhancing overall customer experience. By collecting data on customer preferences and purchase patterns, restaurants can tailor their services to match individual needs. Understanding customer behavior through loyalty programs enables businesses to deliver personalized experiences that foster customer loyalty.
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One exemplary company leveraging loyalty programs to strengthen customer relationships is Cava. Viewing loyalty as a means to integrate customers into its ecosystem, Cava focuses on the human element to ensure diners keep returning. Brett Schulman, the CEO, highlights the importance of a great team in delivering exceptional guest experiences, emphasizing workplace culture and long-term development.
Photo by Minh Đức