California Penalizes Dickey's for Franchise Disclosure Violations
California shifts to public enforcement strategy against Dickey's for deceptive franchise disclosures, signaling stricter state-level franchise oversight.
Sep 10, 2026
California shifts to public enforcement strategy against Dickey's for deceptive franchise disclosures, signaling stricter state-level franchise oversight.
Sep 10, 2026
Paul Brown temporarily steps away from Inspire Brands as Scott Murphy assumes interim CEO role during confidential IPO filing process targeting late 2026.
Sep 10, 2026
Learn how to reduce food waste in restaurants through smarter purchasing, storage, preparation, and service strategies that cut costs.
Sep 9, 2026
Prepare your restaurant for NFL season with smart menu planning, staffing, marketing, technology, and atmosphere strategies that boost season-long revenue.
Sep 9, 2026
Swig signs franchise agreement for 11 South Denver locations, marking Colorado entry and validating its national expansion strategy.
Sep 8, 2026
Complete guide helping restaurant owners choose essential kitchen equipment - covering cooking, refrigeration, prep, sanitation, ventilation, safety, and long-term maintenance planning.
Sep 7, 2026
QR code menus let restaurants replace paper menus digitally, enabling instant updates, contactless browsing, ordering, and payment through simple smartphone scanning.
Sep 7, 2026
Avoiding common restaurant payroll mistakes - misclassification, tip credit errors, overtime miscalculations - protects businesses from costly penalties, back pay, and compliance risks.
Sep 4, 2026
Learn to calculate par levels for restaurant food, beverages, and packaging inventory, preventing stockouts and waste through proper formulas.
Sep 4, 2026
Caribou Coffee appoints Zane Thomas-Rogers as Chief Operations Officer to strengthen execution across its expanding coffeehouse network.
Sep 4, 2026
Unlock Exclusive Access To Webinars, Events, And The Latest News For Free!
Starbucks reorganizes North America leadership as Michael Conway retires; Sara Trilling expands her remit under CEO Brian Niccol.
Photo by Joshua Rodriguez
As the calendar tilts toward year’s end, Starbucks is not just tweaking its menu. It’s reshaping who calls the shots in North America. In an 8-K filing, Michael Conway, who had just been tapped as CEO, North America, announced his retirement. The date is set for November 30, 2024, and he’ll stay on as an executive advisor through November to guide the transition. The move signals a leaner leadership model for the region and a shift in how accountability sits at the top. It’s a big bet on regional autonomy, so what does it mean for day-to-day decisions and growth across the map:
8-K filing details the arrangement: Conway’s retirement is effective November 30, 2024, with ongoing advisory duties through the month’s end. The North America CEO role will not be backfilled, a deliberate tightening of the chain of command. In the shuffle, Sara Trilling, formerly president of Starbucks North America, will take on expanded responsibilities to oversee retail operations across the entire region, reporting to Brian Niccol. This move reinforces a recalibration of accountability and signals a push toward faster, more localized decision-making within a coordinated global playbook.
This isn’t just a personnel change; it’s a structural pivot. By concentrating leadership within the regional team, Starbucks aims to speed execution and sharpen accountability across the U.S., Canada, and the broader footprint. The stage is set for what comes next in the global reinvention story.