Types of Restaurant Ordering Technology
Explore the main types of ordering technology restaurants use to improve accuracy, speed, payments, customer convenience, and operational efficiency daily.
Aug 17, 2026
Explore the main types of ordering technology restaurants use to improve accuracy, speed, payments, customer convenience, and operational efficiency daily.
Aug 17, 2026
Learn the eight essential steps of the restaurant payroll process, from tracking hours and calculating wages to payments and recordkeeping.
Aug 17, 2026
Panera Bread welcomes Andrew Rebhun as its new CMO to spearhead strategic brand growth and transformation, bolstering its vision for 2028.
Aug 17, 2026
Discover how restaurant SMS marketing works, from building subscriber lists and creating campaigns to improving engagement and measuring marketing performance.
Aug 14, 2026
The transition of Pizza Hut's CEO, Aaron Powell, marks a pivotal moment for the chain and offers valuable leadership lessons for restaurant owners. Here’s what this executive change could mean for your business.
Aug 17, 2026
Learn how to manage cash flow in your restaurant by tracking finances, controlling costs, forecasting needs, and building cash reserves.
Aug 14, 2026
Increase online orders by simplifying checkout, optimizing menus, improving Google visibility, promoting ordering channels, and encouraging customers to order again.
Aug 12, 2026
Streamline restaurant back office operations by standardizing workflows, automating repetitive tasks, integrating systems, centralizing data, and improving accountability and efficiency.
Aug 12, 2026
McDonald’s USA has appointed Patrick Gerber as chief restaurant officer, leveraging his decades of global experience to boost operations, food quality, and customer satisfaction in the U.S. market.
Aug 11, 2026
Freddy’s Frozen Custard & Steakburgers promotes Rick Petralia to Executive Chef & VP of Training & Innovation, signaling a strategic focus on culinary excellence and franchisee support.
Aug 12, 2026
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Krispy Kreme announces two key internal promotions, naming Suk Nicholas as Chief Commercial Officer and Lori Suess as Chief People Officer. These appointments signal a continued commitment to innovative growth and people-first strategy.

Krispy Kreme is signaling its ambition for future growth by announcing two major leadership appointments from within its own ranks. The company has promoted Suk Nicholas to Chief Commercial Officer, a newly established role, as well as Lori Suess to Chief People Officer. These changes highlight the chain’s commitment to driving operational excellence and building a robust culture as it continues expanding both in the U.S. and globally. For restaurant owners and managers, these moves spotlight the critical role that strategic talent development and succession planning play in ensuring long-term business sustainability.
Suk Nicholas, a 15-year Krispy Kreme veteran, now leads the company’s fresh delivery business across all markets and is tasked with spearheading commercial initiatives designed to accelerate growth, foster new partnerships, and strengthen customer connections. Her experience spans key roles in sales and commercial strategy, including building out the brand’s U.K. and Ireland operations before taking on global responsibilities. Prior to her time at Krispy Kreme, Nicholas honed her leadership skills at industry giants like L’Oreal and Barclays, equipping her with a global mindset that will be vital as Krispy Kreme pursues further expansion. For restaurants seeking to outpace market challenges, embedding proven, growth-minded leaders in pivotal operational roles can set a strong foundation for resilience and innovation.
Lori Suess’s elevation to Chief People Officer reflects Krispy Kreme’s focus on cultivating an engaged and high-performing workforce. Joining the company in 2020, Suess has quickly advanced, most recently serving as Head of People and Culture. In her expanded role, she will oversee global talent development, employee engagement, and culture-building initiatives - critical factors as the brand adapts to industry-wide shifts in labor expectations. Her prior experience with Newell Brands, Electrolux, and STV brings a rich perspective to people management in the hospitality sector. For owners and managers, prioritizing employee well-being and professional growth is more than a values statement - it’s a core business strategy that drives retention, customer satisfaction, and ultimately, profitability.
Promoting leaders from within not only boosts morale but also strengthens a brand’s institutional knowledge and continuity. Krispy Kreme’s decision to advance Nicholas and Suess signals to staff and stakeholders alike the value of nurturing existing talent. For ambitious restaurants, investing in leadership pathways can create a pipeline of growth-ready talent - ensuring smoother transitions and sustained results as the organization scales. Learning from major brands, independent operators can design their own development programs or mentor promising employees for greater operational stability.
For restaurateurs and hospitality leaders, the Krispy Kreme promotions offer a timely reminder to champion both commercial innovation and people-first management as dual growth engines. By combining a top-tier sales strategy with a culture rooted in employee empowerment, restaurants can better position themselves for sustainable and profitable growth - regardless of market conditions. Now is the time to ask - Is your leadership team ready to tackle the next wave of industry challenges?
Krispy Kreme’s renewed executive team is poised to reinforce the brand’s culture of collaboration and commercial agility. These promotions serve as an example to operators nationwide - demonstrating that steering your business with empowered, internally-developed leaders can be the catalyst for the next level of restaurant success. Is your team aligned for the journey ahead?