Whataburger Appoints Ryan Moore as CFO
Whataburger welcomes financial veteran Ryan Moore as its new CFO, signaling a strategic focus on national expansion and sustainable growth for the iconic brand.
Jul 29, 2026
Whataburger welcomes financial veteran Ryan Moore as its new CFO, signaling a strategic focus on national expansion and sustainable growth for the iconic brand.
Jul 29, 2026
PopUp Bagels welcomes industry veteran Mike Smith as Chief Operating Officer to lead their next phase of growth, putting quality and guest experience at the forefront.
Jul 28, 2026
TGI Fridays emerges from Chapter 11 bankruptcy under new ownership, focused on growth and stability. Discover what's next for the iconic chain and its global operations.
Jul 28, 2026
Improve kitchen ticket times with practical strategies for better preparation, smoother workflows, stronger communication, smarter staffing, and effective restaurant technology.
Jul 27, 2026
Learn how restaurant owners can manage payroll accurately, track labor costs, reduce errors, maintain compliance, and improve workforce profitability efficiently.
Jul 27, 2026
Veteran restaurant executive David Deno assumes the helm at Cracker Barrel, signaling a pivotal moment for the brand’s revitalization. Learn what this means for operators, staff, and industry leaders.
Jul 27, 2026
Noodles & Company achieves historic sales growth and operational turnaround in 2026, sharing critical lessons for restaurant owners on boosting traffic, innovation, and team culture.
Jul 27, 2026
Fogo de Chão has announced Daniel Duran as its new CFO, marking a strategic leadership transition designed to enhance global growth and financial innovation for the renowned restaurant brand.
Jul 24, 2026
Learn how to calculate, benchmark, track, and improve restaurant payroll percentage while balancing staffing costs, sales, service, and profitability effectively.
Jul 24, 2026
Cicis Pizza’s systemwide sales have surged over 50%, fueled by digital innovation, modern operations, and a revamped franchise strategy. Learn what restaurant owners can take away from Cicis’ transformation.
Jul 24, 2026
Explore how QSRs can improve customer satisfaction through fast service, employee training, and loyalty programs.
Photo by Minh Đức
Photo by Minh Đức
Customer experience in Quick-Service Restaurants (QSRs) is heavily dependent on providing immediate gratification to customers. Any delays or obstacles in the ordering process can lead to dissatisfaction. Isabelle Zdatny from Qualtrics XM Institute emphasizes the importance of prioritizing fast service to meet customer expectations and build loyalty.
Photo by Minh Đức
While simplified interfaces can streamline the kiosk ordering process, the presence of well-trained staff is crucial to address any issues that may arise. Employees play a significant role in ensuring fast and convenient experiences for customers. Their assistance can make a difference in resolving problems promptly and maintaining satisfaction levels.
Enhancing the counter and drive-thru experiences involves a combination of employee training and technology integration. Rather than replacing human interaction, technology should complement the staff's efforts to provide efficient service. Better training equips employees to handle orders swiftly and handle customer inquiries effectively.
Photo by Minh Đức
Loyalty programs, although not direct trip builders, play a crucial role in enhancing overall customer experience. By collecting data on customer preferences and purchase patterns, restaurants can tailor their services to match individual needs. Understanding customer behavior through loyalty programs enables businesses to deliver personalized experiences that foster customer loyalty.
Photo by Minh Đức
One exemplary company leveraging loyalty programs to strengthen customer relationships is Cava. Viewing loyalty as a means to integrate customers into its ecosystem, Cava focuses on the human element to ensure diners keep returning. Brett Schulman, the CEO, highlights the importance of a great team in delivering exceptional guest experiences, emphasizing workplace culture and long-term development.