California Penalizes Dickey's for Franchise Disclosure Violations
California shifts to public enforcement strategy against Dickey's for deceptive franchise disclosures, signaling stricter state-level franchise oversight.
Sep 10, 2026
California shifts to public enforcement strategy against Dickey's for deceptive franchise disclosures, signaling stricter state-level franchise oversight.
Sep 10, 2026
Paul Brown temporarily steps away from Inspire Brands as Scott Murphy assumes interim CEO role during confidential IPO filing process targeting late 2026.
Sep 10, 2026
Learn how to reduce food waste in restaurants through smarter purchasing, storage, preparation, and service strategies that cut costs.
Sep 9, 2026
Prepare your restaurant for NFL season with smart menu planning, staffing, marketing, technology, and atmosphere strategies that boost season-long revenue.
Sep 9, 2026
Swig signs franchise agreement for 11 South Denver locations, marking Colorado entry and validating its national expansion strategy.
Sep 8, 2026
QR code menus let restaurants replace paper menus digitally, enabling instant updates, contactless browsing, ordering, and payment through simple smartphone scanning.
Sep 7, 2026
Complete guide helping restaurant owners choose essential kitchen equipment - covering cooking, refrigeration, prep, sanitation, ventilation, safety, and long-term maintenance planning.
Sep 7, 2026
Avoiding common restaurant payroll mistakes - misclassification, tip credit errors, overtime miscalculations - protects businesses from costly penalties, back pay, and compliance risks.
Sep 4, 2026
Learn to calculate par levels for restaurant food, beverages, and packaging inventory, preventing stockouts and waste through proper formulas.
Sep 4, 2026
Caribou Coffee appoints Zane Thomas-Rogers as Chief Operations Officer to strengthen execution across its expanding coffeehouse network.
Sep 4, 2026
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Explore how QSRs can improve customer satisfaction through fast service, employee training, and loyalty programs.
Photo by Minh Đức
Photo by Minh Đức
Customer experience in Quick-Service Restaurants (QSRs) is heavily dependent on providing immediate gratification to customers. Any delays or obstacles in the ordering process can lead to dissatisfaction. Isabelle Zdatny from Qualtrics XM Institute emphasizes the importance of prioritizing fast service to meet customer expectations and build loyalty.
Photo by Minh Đức
While simplified interfaces can streamline the kiosk ordering process, the presence of well-trained staff is crucial to address any issues that may arise. Employees play a significant role in ensuring fast and convenient experiences for customers. Their assistance can make a difference in resolving problems promptly and maintaining satisfaction levels.
Enhancing the counter and drive-thru experiences involves a combination of employee training and technology integration. Rather than replacing human interaction, technology should complement the staff's efforts to provide efficient service. Better training equips employees to handle orders swiftly and handle customer inquiries effectively.
Photo by Minh Đức
Loyalty programs, although not direct trip builders, play a crucial role in enhancing overall customer experience. By collecting data on customer preferences and purchase patterns, restaurants can tailor their services to match individual needs. Understanding customer behavior through loyalty programs enables businesses to deliver personalized experiences that foster customer loyalty.
Photo by Minh Đức
One exemplary company leveraging loyalty programs to strengthen customer relationships is Cava. Viewing loyalty as a means to integrate customers into its ecosystem, Cava focuses on the human element to ensure diners keep returning. Brett Schulman, the CEO, highlights the importance of a great team in delivering exceptional guest experiences, emphasizing workplace culture and long-term development.