Whataburger Appoints Ryan Moore as CFO
Whataburger welcomes financial veteran Ryan Moore as its new CFO, signaling a strategic focus on national expansion and sustainable growth for the iconic brand.
Jul 29, 2026
Whataburger welcomes financial veteran Ryan Moore as its new CFO, signaling a strategic focus on national expansion and sustainable growth for the iconic brand.
Jul 29, 2026
DoorDash is changing how it calculates delivery and service fees, with longer-distance orders likely to cost more and shorter, larger orders set to stay the same or decrease.
Jul 29, 2026
Improve kitchen ticket times with practical strategies for better preparation, smoother workflows, stronger communication, smarter staffing, and effective restaurant technology.
Jul 27, 2026
TGI Fridays emerges from Chapter 11 bankruptcy under new ownership, focused on growth and stability. Discover what's next for the iconic chain and its global operations.
Jul 28, 2026
PopUp Bagels welcomes industry veteran Mike Smith as Chief Operating Officer to lead their next phase of growth, putting quality and guest experience at the forefront.
Jul 28, 2026
Learn how restaurant owners can manage payroll accurately, track labor costs, reduce errors, maintain compliance, and improve workforce profitability efficiently.
Jul 27, 2026
Veteran restaurant executive David Deno assumes the helm at Cracker Barrel, signaling a pivotal moment for the brand’s revitalization. Learn what this means for operators, staff, and industry leaders.
Jul 27, 2026
Noodles & Company achieves historic sales growth and operational turnaround in 2026, sharing critical lessons for restaurant owners on boosting traffic, innovation, and team culture.
Jul 27, 2026
Cicis Pizza’s systemwide sales have surged over 50%, fueled by digital innovation, modern operations, and a revamped franchise strategy. Learn what restaurant owners can take away from Cicis’ transformation.
Jul 24, 2026
Fogo de Chão has announced Daniel Duran as its new CFO, marking a strategic leadership transition designed to enhance global growth and financial innovation for the renowned restaurant brand.
Jul 24, 2026
Explore the accelerated adoption of kiosks in the QSR and fast casual chains industry, the benefits they offer, and how they enhance customer experience and drive sales
Photo by Harley-Davidson
Photo by Harley-Davidson
The adoption of kiosks in Quick-Service Restaurants (QSRs) and fast casual chains has witnessed a significant surge in recent years due to the numerous advantages they offer. Primarily, kiosks streamline the ordering process, reducing wait times and enhancing operational efficiency. By automating the ordering and payment procedures, kiosks free up labor resources, enabling staff to focus on more critical tasks, such as food preparation and customer service.
Photo by Harley-Davidson
One of the key drivers behind the accelerated adoption of kiosks is their ability to enhance the overall customer experience. Kiosks provide a personalized and interactive ordering experience, allowing customers to explore the menu at their own pace, customize their orders, and discover new items. This customization feature not only improves customer satisfaction but also leads to higher average ticket sizes. Studies have shown that customers using kiosks are more likely to make additional purchases and upsizes compared to traditional ordering methods.
Photo by Harley-Davidson
Kiosks play a crucial role in enabling upselling opportunities for QSRs and fast casual chains. By leveraging data collected through kiosk interactions, restaurants can customize recommendations based on customer preferences, past orders, and regional trends. This personalized approach not only increases the chances of upselling but also fosters customer loyalty by creating tailored experiences. Moreover, kiosks can promote impulse buying by showcasing relevant add-ons or complementary items during the ordering process.
Photo by Harley-Davidson
Consumer attitudes towards kiosk usage have shown a positive trend, with a growing number of individuals expressing comfort and acceptance towards in-store kiosks. Reports indicate that the majority of consumers find kiosks convenient, efficient, and enjoyable to use. As technology continues to evolve, the integration of features like facial recognition and AI-driven recommendations will further enhance the kiosk experience, driving more digital interactions and transforming the way customers interact with QSRs and fast casual chains.