EEOC Targets Franchises; Applebee’s Operator Pays $270K
EEOC ramps up franchise enforcement, securing settlements and reforms; Applebee’s operator pays $270K amid broader actions across brands.
Jun 12, 2026
EEOC ramps up franchise enforcement, securing settlements and reforms; Applebee’s operator pays $270K amid broader actions across brands.
Jun 12, 2026
Entries due June 22 at 11:59 pm. Winners in September 2026. Criteria include investment, sales, support, and franchisee feedback.
Jun 12, 2026
Daland Corp. revives classic Pizza Hut dine-in in small towns, fueling emotional pull and sales as Yum weighs a sale and closures reshape the brand.
Jun 12, 2026
Creator Jake Shane fronts Panera’s $4.99 Salad Stuffer bundle, linking Mix & Match value to RISE strategy and testing social-led demand.
Jun 12, 2026
Krystal elevates Amanda Hyde to COO, advancing a franchisee-first plan with digital menus, remodels, and SPB’s Playbook to drive growth and trust in 2026.
Jun 12, 2026
How guest behavior, data, and POS analytics turn table-side discoveries into profitable, scalable menu strategy for restaurants in 2026.
Jun 12, 2026
William and Maryjane Ellis ink a six-unit Firehouse Subs deal for San Antonio, backed by incentives, training, and RBI growth plans. First opening in summer 2026.
Jun 12, 2026
Grubhub launches embedded ordering across Eater, Beli, Alexa+, and Bilt to capture high-intent moments and drive demand via trusted channels.
Jun 12, 2026
52-unit chain launches six sandwiches around $10.95 with up to 39g protein as sandwich market growth outpaces fast casual.
Jun 12, 2026
After a strategic slowdown, RealClean expanded from 15 airports in 2 states to 600 across 31 by May 2026, backed by strong unit economics and market demand.
Jun 12, 2026
Explore the accelerated adoption of kiosks in the QSR and fast casual chains industry, the benefits they offer, and how they enhance customer experience and drive sales
Photo by Harley-Davidson
Photo by Harley-Davidson
The adoption of kiosks in Quick-Service Restaurants (QSRs) and fast casual chains has witnessed a significant surge in recent years due to the numerous advantages they offer. Primarily, kiosks streamline the ordering process, reducing wait times and enhancing operational efficiency. By automating the ordering and payment procedures, kiosks free up labor resources, enabling staff to focus on more critical tasks, such as food preparation and customer service.
Photo by Harley-Davidson
One of the key drivers behind the accelerated adoption of kiosks is their ability to enhance the overall customer experience. Kiosks provide a personalized and interactive ordering experience, allowing customers to explore the menu at their own pace, customize their orders, and discover new items. This customization feature not only improves customer satisfaction but also leads to higher average ticket sizes. Studies have shown that customers using kiosks are more likely to make additional purchases and upsizes compared to traditional ordering methods.
Photo by Harley-Davidson
Kiosks play a crucial role in enabling upselling opportunities for QSRs and fast casual chains. By leveraging data collected through kiosk interactions, restaurants can customize recommendations based on customer preferences, past orders, and regional trends. This personalized approach not only increases the chances of upselling but also fosters customer loyalty by creating tailored experiences. Moreover, kiosks can promote impulse buying by showcasing relevant add-ons or complementary items during the ordering process.
Photo by Harley-Davidson
Consumer attitudes towards kiosk usage have shown a positive trend, with a growing number of individuals expressing comfort and acceptance towards in-store kiosks. Reports indicate that the majority of consumers find kiosks convenient, efficient, and enjoyable to use. As technology continues to evolve, the integration of features like facial recognition and AI-driven recommendations will further enhance the kiosk experience, driving more digital interactions and transforming the way customers interact with QSRs and fast casual chains.