Dave Shula Returns as President of Shula's Restaurant Group
Dave Shula rejoins Shula's Restaurant Group as president, leading growth into Palm Beach Gardens and a 2027 Thomasville, Georgia expansion.
Sep 23, 2026
Dave Shula rejoins Shula's Restaurant Group as president, leading growth into Palm Beach Gardens and a 2027 Thomasville, Georgia expansion.
Sep 23, 2026
McDonald's commits $8.5 billion through 2036 to modernize restaurants, boost cash flow by $100,000 per store, and grow chicken and beverage sales.
Sep 23, 2026
WKS Restaurant Group promotes Jay Spongberg to president and COO after he helped grow the company from 65 to 382 restaurants over 16 years.
Sep 23, 2026
Smokey Mo's BBQ names Von Dawson, a Dine Brands veteran, as VP of Franchise Development to lead its Texas expansion strategy.
Sep 23, 2026
Meritage Hospitality's Chapter 11 filing pulls 5% of Wendy's U.S. stores into bankruptcy, exposing cracks in franchising's bigger-is-safer bet.
Sep 21, 2026
Jack in the Box names Rachel Ruggeri to its board as Michael Murphy retires, amid a CEO transition and deal with investor GreenWood.
Sep 21, 2026
Restaurant inventory tracking helps owners monitor stock, control food costs, reduce waste, improve purchasing, and make informed operational decisions.
Sep 21, 2026
Improve restaurant Google Maps rankings by optimizing your business profile, selecting accurate categories, gathering reviews, adding photos, and strengthening local relevance signals.
Sep 21, 2026
Restaurant owners can significantly reduce restaurant costs by leveraging technology across inventory, labor, procurement, forecasting, and administrative operations for better profit margins.
Sep 18, 2026
Understand how to forecast restaurant revenue and expenses with methods for sales projection, cost scaling, fixed-cost planning, and risk buffering.
Sep 18, 2026
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Discover the importance of elevated restaurant service in creating value for customers, enhancing the dining experience, and driving business growth.
Photo by Lefteris kallergis
As dining out continues to be perceived as a luxury due to escalating prices, providing elevated service has become paramount for restaurants to demonstrate value to their customers. According to experts, the perception of dining out is a value proposition wherein customers expect more in return for the increased amount they are spending on meals compared to previous years.
A great restaurant trip is not just about the food; it encompasses the entire customer journey from the moment they step in until they leave. Employees play a pivotal role in enhancing every aspect of the dining experience. From the preparation of meals to ensuring accurate and prompt order fulfillment and addressing any issues that may arise, the staff's performance significantly impacts the overall satisfaction of diners.
The power of a well-trained and dedicated waitstaff cannot be overstated in the realm of customer satisfaction. Leading restaurant chains, such as Texas Roadhouse and LongHorn Steakhouse, have excelled in customer satisfaction due to their heavy investments in employee training. Studies show that employees who are better trained and treated tend to stay with their employers for longer durations and are more likely to provide superior service, resulting in elevated customer experiences.
Employee satisfaction directly correlates with customer satisfaction in the restaurant industry. Happy employees are more engaged, motivated, and likely to deliver exceptional service, leading to increased customer loyalty and positive word-of-mouth recommendations. Investing in employee well-being and training not only benefits the staff but also yields significant returns in terms of customer retention and business growth.
Photo by Lefteris kallergis