Restaurant Operating Procedures Checklist
Clear operating procedures help restaurants manage opening, closing, food preparation, sanitation, guest service, inventory, staffing, and routine operational reviews effectively.
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Panera Bread welcomes Andrew Rebhun as Chief Marketing Officer, succeeding Mark Shambura. Learn about his background at CAVA, El Pollo Loco, and McDonald's.
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Payroll advances help restaurant owners give hourly employees earlier access to earned wages while maintaining accurate records, policies, and compliance.
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Taco Bell’s Taylor Montgomery has been appointed as President of Jack in the Box, positioning him to take over as CEO within a year - signaling major shifts for the QSR brand's future.
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Discover the latest news from Golden Krust, a popular Jamaican restaurant in NYC, as Jacqueline Hawthorne-Robinson becomes CEO and Glenn Fancie assumes the role of CFO.
Photo by Gennady Zakharin
Photo by Gennady Zakharin
Jacqueline Hawthorne-Robinson, with a longstanding connection to Golden Krust since its inception in 1989, now takes the helm as the CEO and Chairman of the renowned Jamaican restaurant chain. Being a sibling of the founder, Lowell F. Hawthorne, Jacqueline brings a wealth of experience and passion for the brand. Her journey began in her father's bakery in Jamaica, Hawthorne & Sons Bakery, which laid the foundation for the birth of Golden Krust.
Over the years, Hawthorne-Robinson has been instrumental in Golden Krust's expansion, overseeing franchise management, and playing a key role in the brand's growth trajectory. Noteworthy is her significant contribution to expanding Golden Krust's presence in the Atlanta area, where the chain grew to encompass 18 locations under her leadership. Hawthorne-Robinson's multifaceted involvement in areas such as banking, real estate, human resources, and legal affairs reflects her versatile skill set and deep understanding of the restaurant business.
As the newly appointed CEO, Hawthorne-Robinson aims to infuse Golden Krust with fresh energy by introducing new menu items while preserving the authentic Caribbean essence that the brand is known for. Her strategic vision includes enhancing the company's digital footprint to engage a broader audience and revamping the restaurant ambiance to evoke a vibrant island-inspired atmosphere. With a commitment to honoring the brand's roots while driving innovation, Hawthorne-Robinson's leadership promises an exciting chapter for Golden Krust.
Glenn Fancie's appointment as the Chief Financial Officer of Golden Krust marks a significant addition to the restaurant's leadership team. Bringing a wealth of financial expertise and experience, Fancie joined the company in 2022 and quickly made an impact by implementing robust budget controls and streamlining operational processes for enhanced efficiency and growth.
Photo by Gennady Zakharin
In his role, Fancie is focused on elevating Golden Krust's production capabilities by upgrading plant facilities to meet increasing demand and expanding the customer base. With a background in financial leadership roles across various industries, including manufacturing and insurance, Fancie's strategic approach and operational acumen are poised to drive Golden Krust's financial success and operational excellence.
Photo by Gennady Zakharin
As a certified public accountant with an MBA from Pace University, Glenn Fancie brings a strong financial background and strategic mindset to his role as CFO. His previous experiences in overseeing financial operations in dynamic industries equip him with the skills needed to navigate the complexities of the restaurant business landscape and drive sustainable growth for Golden Krust.
The appointment of Jacqueline Hawthorne-Robinson as CEO and Glenn Fancie as CFO signals a new chapter for Golden Krust, poised for innovation and growth in the competitive restaurant industry. With a blend of experience, vision, and expertise, the leadership duo is set to steer Golden Krust towards new heights while staying true to its rich culinary heritage and expanding its footprint in the market.
For further inquiries or information regarding Golden Krust and its recent leadership appointments, contact Bret Thorn at [email protected]